TEXRail Conductor, John Lindsey, was recognized by our agency Trinity Metro, for what they refer to as a “WOW MOMENT” at their August board meeting for providing above and beyond customer service to a visually impaired passenger.
This is an excerpt from the board packet that was read at the meeting:
Conductor John Lindsey had a visually impaired elderly passenger on his train heading to DFW Terminal B for a flight. John upon arrival to the terminal voluntarily assisted her off the train and escorted her inside to help her obtain a wheelchair and get checked in for her flight. After checking in, he waited with her to ensure she could safely get to her gate. Once again, we have an employee providing outstanding customer service by going above and beyond. Thank you for your dedication and efforts, Conductor Lindsey.
Herzog also recognizes the TEXRail team who accommodated the FRA this fall, for a last-minute 240/242 audit which resulted in elite results! There were 1,334 records inspected which consisted of 50+ certifications and they received zero defects and zero violations. Congratulations!