Passenger Rail Operation
Services

Herzog Transit Services, Inc.’s staff is trained to be responsive to the needs of the passenger in a professional and courteous manner and has the right resources and experience to deliver all of the functional elements to operate and maintain any passenger railroad system.

Our experienced train crews, train dispatchers, station agents, and support personnel are trained and certified in compliance with federal and state regulations supported by an internal training program.

A rich history of
client satisfaction

Since 1993, our operations are considered exceptional by industry standards and has resulted in a consistently positive passenger experience. The majority of our current and past contracts have been extended beyond their initial term because we are a solutions-oriented contractor that focuses the attention on our customers, overall operational performance, and creates an environment of true partnership with our clients.

Capabilities

Train crew scheduling

Jointly-developed train schedules with our project owners ensure that conductors and engineers are assigned jobs that maximize efficiencies of crews and equipment.

• Compliance with federal hours of service regulations
• Trained in ADA sensitivity and customer-service
• Trained in rail vehicle equipment troubleshooting

Train dispatching

HTSI’s dispatchers are fully trained on the rules and regulations for the movement of passenger and freight trains on mainlines or in storage yards. We use a variety of dispatch systems and supporting software for complex, high-volume, and mixed-traffic corridors.

• Trained in failure management and service recovery
• Disaster response management and coordination
• On-time performance focus

Reporting & compliance

HTSI understands how important it is to accurately record and use information for reporting, performance evaluation, trend and root cause analysis, quality, and compliance monitoring. Our staff provides necessary reporting for regulatory agencies such as FRA and FTA.

• Hours of service
• Accident/incidents
• Rules infractions
• Efficiency testing & certification
• Drug & alcohol testing

Fare revenue
services

HTSI-trained staff can provide a wide range of fare revenue services. Our fare technologies include self-contained, low-overhead ticket purchasing systems with fully-integrated internet, mobile app, and point-of-sale applications.

• Ticket sales
• On-board fare inspections
• Revenue collection
• Accounting/banking services
• Customer service/station agents